Frequently Asked Questions

    Get clued up before you play, with this handy list of bingo frequently asked questions. It doesn't matter whether you're brand-new to the scene, or an old pro – topping up your knowledge is always a good idea.

    How can I be sure my personal details will be safe?

    All trustworthy sites encrypt your details, and keep them safe behind multiple firewalls. Also make sure the web address begins with https:// instead of the usual http://. When you see the letter S, it means that your connection with the site is secure. There may also be a padlock at the bottom of the page.

    What happens if I miss a number?

    If you're playing in a traditional bingo hall, you've got to concentrate on your cards – miss a call, and you could miss that big jackpot. However, when you play online, your numbers are marked off automatically, meaning you can concentrate on chatting in the bingo chat room, and slots and casino games. You can even get on with the housework or watch TV while your numbers are marked off. It's the ultimate in convenience.

    bingo frequently asked questions

    Some sites offer no deposit bonus – what is this?

    This means that you can sign at the site and play without spending any of your own cash. If it sounds too good to be true, then chances are it is. And this is where it pays to read the small print – some sites let you withdraw winnings made with this cash, and others offer it only as a free trial – make a first deposit, and winnings made with that bonus cash will disappear like magic. What a Swizz. It's best not to get too excited about no deposit bonuses – think of it as a free trial, and nothing more.

    How do I know when I've win a prize?

    Lucky you – you've hit the bingo jackpot

    And you can scream house if you want to. Winnings are automatically credited to your account – you don't have to lift a finger. If you have pre-bought tickets for a game, you don't even have to be online to win. Many players return back to their computer to find they've made a huge win – it's one of the best surprises in the game.

    I'm playing on my mobile phone – what happens if the signal cuts out?

    It's ok you won't lose your game, plus if you do win your bingo account will still be credited with your winnings- phew!

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