Barclays Introduce Longer ‘Cooling Off’ Period For Gambling Block
Gambling Blocks have been around for a while allowing players to block themselves from gambling apps and venues if they feel they are spending too much money on gambling.
Longer ‘Cooling Off’ Period
Barclays have offered the feature to its customers for a while but have now extended it’s ‘cooling off’ period to 72 hours, thus meaning for three days customers who activate the gambling block cannot use their account for gambling payments.
Other UK banks do offer the gambling block feature but Barclays are the first to introduce a longer ‘cooling off’ period. The evidence found from customer feedback helped make the decision to extend the period to three days.
The gambling block was rolled out to customers of banks including Lloyds, HSBC, Barclays, Santander and many more back in 2018 in a bid to offer customers a choice to block their account if they feared they were spending too much at gambling sites and venues. Since its introduction, more than 570,000 customers have used the feature to control their gambling transactions.
Chief Executive of GamCare said, “ The ability to block gambling transactions through your bank card or app is incredibly helpful to those struggling to control their gambling, and is ideally used together with other practical tools such as self exclusion, blocking software and specialist support and treatment around the issue.”
Customers can access the feature through their banking app, telephone, in branch or web chat if they feel they are spending too much on gambling or their gambling is getting out of control. Other banks who offer the feature have a ‘cooling off’ period of 24-48 hours, Barclays have the longest period at the moment, but hope to see others follow suit in the future.